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There are 5 Steps to updating your software:

 

This update is intended for CLIQ owners who have updated their software and found their
date/time set to 1969. It is not recommended for owners who have not yet updated their CLIQ
software. An improved over-the-air version will be available for you soon.

 

Note:This manual update is designed for owners to self-install a software update through
their computers to their CLIQs. However, if you would rather not attempt this update yourself,
click the “Contact Us” link to the left for help from a Motorola Agent.

 

If you want to update your software:
  1. You will need the USB cable that came in the box with your phone.
  2. Please ensure your device is fully charged before commencing
  3. You will need a microSD card installed in your phone with at least 100MB of free space.
    To see the available storage card space, perform the following steps:
    1. Press the Menu key from the Home Screen
    2. Touch Settings
    3. Scroll down the screen, then touch SD card & storage
    4. The total and available storage card space display in the SD card section

 

  1. Download the file and save to your computer.
  2. Make a note of the location where the file is saved on your computer, as you will need this in Step 4.

 

Windows XP

For Windows XP Users:

  1. Ensure your phone screen is unlocked.
  2. Connect the USB cable to your desktop and your phone.
  3. Your phone will beep (normal mode) or vibrate (silent mode).
  4. The USB icon will appear in the notification bar at the top of your phone screen. (View Example) In addition, a "USB connected" dialogue will appear for a short time. (View Example)
  5. Tap the USB Drive option or, if you miss the message, tap and pull down the notification bar at the top of the screen and tap the "Ongoing" part of the screen and the "USB connected" dialogue from there. (View Example)
  6. The drive will appear under "My Computer" as a "Removable Disk". (View Example)

Vista

For Windows Vista Users:

  1. Ensure your phone screen is unlocked
  2. Connect the USB cable to your desktop and your phone.
  3. Your phone will beep (normal mode) or vibrate (silent mode).
  4. The USB icon will appear in the notification bar at the top of your phone screen. (View Example) In addition, a "USB connected" dialogue will appear for a short time. (View Example)
  5. Tap the USB Drive option or, if you miss the message, tap and pull down the notification bar at the top of the screen and tap the "Ongoing" part of the screen and the "USB connected" dialogue from there. (View Example)
  6. The drive will appear under "My Computer" as a "Removable Disk". (View Example)
  7. A message will appear on your computer screen asking, "Do you want to scan and fix removable disk." Select "Continue without scanning."

Mac

For Mac OS X Users:

  1. Ensure your phone screen is unlocked
  2. Connect the USB cable to your desktop and your phone.
  3. Your phone will beep (normal mode) or vibrate (silent mode).
  4. The USB icon will appear in the notification bar at the top of your phone screen. (View Example) In addition, a "USB connected" dialogue will appear for a short time. (View Example)
  5. Tap the USB Drive option or, if you miss the message, tap and pull down the notification bar at the top of the screen and tap the "Ongoing" part of the screen and the "USB connected" dialogue from there. (View Example)
  6. The drive will appear as a new icon on your desktop screen. (View Example)

 

  1. On your computer, go to the location where the software was downloaded in Step 2.
  2. Identify the file called “Update.zip.”
  3. Drag and drop the "Update.zip" file onto your SDcard. It must be at the top level of the SD card -- it cannot be in a sub-folder.
  4. Wait until copying is done.
  5. Turn off your phone.
  6. Unplug your USB cable from your phone.

NOTE: If your microSD card does not have sufficient space, the software package will not copy and you will need to install a microSD card with more space.

 

Make sure your battery is fully charged so that you don't run out of power during the update process.

 

  1. Turn on your phone by pressing the power key and camera key at the same time.
  2. When the bootloader screen appears, let go of the camera key first, then the power key. The bootloader screen is black with green writing at the top of the screen.
  3. Press the Down Volume button - You have 10 seconds to press the Down Volume button. (If you fail to press the key in 10 seconds, simply turn off your phone and start over from Step (a) on this page.)
  4. Slide open your physical keyboard
  5. Wait for the “!” to appear and press Alt+S
  6. Wait for the process to complete – your phone will restart when it is finished.
  7. When your update completes successfully, delete the "Update.zip" file from your SD card. This is important for your ability to receive future updates.

 

If the update process does not work – if you continue to experience the same issues – turn off your phone and start the process again from Step 1 on this page. You may try multiple times to get it correct. If it will not correct, please contact Motorola or T-Mobile to explore your options.

 

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