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Support Home Update My Software Register My Product Connect My Bluetooth Software and Downloads Manuals FAQs Service My Product Cell Phones and Handheld Devices Accessories Cordless Phones Home & Office Track My Repair Other Services Product Safety Contact Us Two-way Radio Support Motorola Learning Center Home Cell Phone Accessories All Phones Two Way Radios Two Way Radio Accessories Motolounge Compare Phones Compare Two Way Radios Support Shop Moto Store   Welcome to Motorola Repair. Our goal is to get a working phone in your hands as quickly as possible. Before you send in your phone for repair, please take a moment to read the information below - it may save you time, trouble and money. First, is your phone in warranty? Motorola phones come with a one-year warranty, which begins when you purchase your new Motorola phone. Motorola repairs in-warranty phones free of charge. In some cases, Motorola can repair out-of-warranty (OOW) phones as well. The OOW fee is $75 and in many cases, it’s well worth it - Motorola phones are built to last. If you haven’t already determined your warranty status, click here to check its manufacture date. If your phone was made more than a year ago, but you purchased it new in the past year, you can confirm your warranty status by providing proof of purchase. The key exceptions are phones that get wet, have broken screens, or have been in some kind of obvious accident. These types of damage void the warranty. These phones will not be repaired, even for a fee. They will be returned un-repaired, and Motorola will not pay return postage. Second, can your phone be repaired, and should we do it? Phones sent to Motorola for repair fall into these main buckets: A. Phones that we can’t fix and are returned un-repaired to the owner. Most of these are water or moisture damaged or physically abused. In these cases, the warranty is void and the phone cannot be fixed. Click here to see if your phone is un-repairable - this may save you the time and trouble of sending in a phone that may be returned un-repaired. B. Phones the owner might have been able to fix without sending it in. In most cases, these are software issues that require certain settings or an available software update. Click here to help determine if your phone can avoid a trip to the repair center. C. Phones you can’t fix but we can! If your phone falls into this category, you have two choices. Click here to find the closest walk-in repair center. Or, click here to log in to our repair site. It’s the simple, yet effective way to submit your phone for repair. Register on the site, enter your information, print out a packing label and send your phone in for repair. Repairs are normally processed within 10-14 days of receipt. Turn-around time varies based on the repair type. Finally, is a new phone a better choice than repair? In the fast-changing mobile industry, frequent advances are common. Better quality, new features and your changing needs may make a new phone the best decision. Consider the age of your phone and the cost to repair. If your phone is out of warranty, weigh the repair cost, the value of your phone if you recycle it, and the cost of being without your phone during the repair cycle. An upgrade might be in order. Click here to determine the trade in value of your phone. Click here to visit Motorola’s online store, where you can investigate and price a new phone.   Security  |  Terms & Conditions  |  Privacy Statement  |  About Motorola ©Copyright 2008. Motorola inc. All rights reserved. www.motorola.com