HEARING/SPEECH

Q. Which handsets are compatible with hearing aids?

A. Every Motorola GSM mobile phone is fitted with a T-Coil (telecoil) earpiece speaker to facilitate coupling with compatible hearing aids. All users in the European Union (EU) with hearing aids that are rated "User Compatible" ¹(per the standard EN/IEC 60118-13) should be able to use any Motorola mobile phone with their hearing aids, either in microphone mode or in T-Coil (telecoil) mode.

The regulatory and technical requirements for mobile phones and hearing aids significantly differ between the EU and some other markets including the use of different radio frequencies bands. This means that other market specific requirements may not be compatible with mobile phones designed for use within the EU market.

We recommend that users within the EU market purchase "User Compatible" ¹ hearing aids, which are 'CE' certified (and therefore should be designed to meet the EU EMC Directive immunity requirements) thus maximizing the opportunity to use any Motorola phone of personal choice. Motorola believes that the EU regulatory approach is effectively ensures the compatibility of both mobile phones and hearing aids. The EU regulatory approach also ensures that hearing aids are designed to withstand interference from a wide range of products, and not only the intentional radio frequencies transmitted from mobile phones.

Q. What's the best phone for hearing aid wearers?

A. There is not just one phone that is "the best" for hearing aid wearers. Hearing impairments and frequency characteristics may vary significantly between different users. Every Motorola product is unique - just like you. Hearing aids are also distinctive, both with respect to the user settings and the internal component positioning. Therefore, one cannot expect one hearing aid to necessarily provide exactly the same interference protection as another. To accommodate users with a wide range of needs, we provide products with various features. Some examples of features that may appeal to users with hearing needs include Text Messaging Visual Alerts, and Vibracall® Alert. Review the feature details in the Featured Product section to find a product suitable for you.

Q. Are there other things that cause hearing aid interference when using a digital wireless phone?

A. Yes. These can be related to a wireless phone's

• Backlighting
• Display
• Keypad
• Battery and circuit board of the phone

These factors are often referred to as "baseband" or "magnetic" interference.

VISION

Q. Are Motorola phones compatible with MobileSPEAK, TALKS, and other wireless phone screen reader solutions?

A. At this time such software is not compatible with any of our Motorola products. Motorola products have a different operating system than those that are compatible with this software. Additionally, Motorola is focused on providing advanced voice recognition solutions that are embedded in the actual product for use rather than through the purchase of software through third-party vendors.

Q. What's the best phone for people with visual needs?

A. There is not just one phone that is "the best" for people with visual needs. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide products with various features. Some examples of features that may appeal to users with vision needs include Keypad Depression Feedback, Voice Recognition, Text-to-Speech, and Distinguishable Keys. Review the feature details in the Featured Product section to find a product suitable for you. Most major carriers have a trial period where you can test out the phone of your choice.

MOBILITY

Q. What are some features that help people with movement and/or manipulation needs?

A. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide various features in our phones. Review the feature details in the Featured Product section to find a product suitable for you. Some examples of features that may appeal to users with movement and/or manipulation needs include large keypad, Voice Recorder, iTAP capability, Alarm Clock, and Calendar Alerts.

Q. What Motorola Bluetooth® headset should I use?

A. In general, Motorola Bluetooth® headsets range in price, size, colors, and features. Just as with any of our products, we recommend that you find a product that has features to suit your needs. For example, some Motorola Bluetooth® headsets include up to 3 ear hooks that are designed to fit different ear shapes and sizes. These ear hooks can flip over for the user to wear on the left or right ear. Or look at some of our latest products for noise and echo cancellation features. With an emphasis on improved sound quality, which has shown to be more effective than loudness in some cases, Motorola Bluetooth® headsets are designed to provide a better user experience. They are becoming easier and easier to use. Motorola Bluetooth® headsets are compatible with the same Motorola chargers used with the latest Motorola phones.

COGNITION

Q. What are some features that help people with cognitive needs?

A. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide various features in our phones. Review the feature details in the Featured Product section to find a product suitable for you. Some examples of features that may appeal to users with cognitive needs include Voice Recorder, iTAP capability, Alarm Clock, and Calendar Alerts.

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