Hearing/Speech

Q. Which handsets are compatible with hearing aids?

A. Every Motorola GSM and 3G mobile phone is fitted with a T-Coil (telecoil) earpiece speaker to facilitate coupling with compatible hearing aids. All hearing aids that are rated "User Compatible" (per the international standard IEC 60118-13) should be able to use any Motorola mobile phone with their hearing aids, either in microphone mode or in T-Coil (telecoil) mode. We recommend two things for hearing aid users:

1.) Try a few Motorola handsets in the store to check for any unwanted interference.

2.) Confirm with the hearing aid manufacturer/agent that their hearing aid(s) are rated as "User Compatible" per IEC 60118-13 or equivalent.

Q. What's the best phone for hearing aid wearers?

A. There is not just one phone that is “the best” for hearing aid wearers. Every Motorola product is unique - just like you. Hearing aids are also distinctive, both with respect to the user settings and the internal design/manufacture. Therefore, one cannot expect one model of hearing aid to necessarily experience the same interference issues as another. Australian Hearing and the Australian Communications and Media Authority provide consumer advice on this Click here to view the Hearing aids and Mobile Phones (PDF 296 KB) document. Australian Hearing conclude that most hearing aid users who can successfully use a normal fixed line telephone will be able to use a CDMA or 3G mobile telephone without the need for an accessory in most situations. To accommodate users with a wide range of needs, Motorola provides products with various features. Some examples of features that may appeal to users with hearing needs include Text Messaging, Visual Alerts, and Vibracall® Alert. You can review the feature details in the Featured Product section to find a product suitable for you.

Q. Which mobile phone technology is better for hearing aid wearers?

A. No single mobile phone technology is always “the best” for everyone. The various digital mobile phone technologies in Australia - GSM, CDMA, and 3G - all work differently. (Note the 3G system will eventually replace the current CDMA service.) Operating using different radio frequencies and modulation schemes, these air interfaces represent different ways the mobile phone communicates to the mobile phone base station tower. The potential for interference exists regardless of the manufacturer of the phone, provider of mobile phone service, or manufacturer of the hearing aid. However, research shows that there are some hearing aid wearers that experience excellent performance and have no problem with any of the digital technologies. Australian Hearing and the Australian Communications and Media Authority provide consumer advice on this Click here to view the Hearing aids and Mobile Phones (PDF 296 KB) document. Australian Hearing conclude that most hearing aid users who can successfully use a normal fixed line telephone will be able to use a CDMA or 3G mobile telephone without the need for an accessory in most situations. Evaluate interference by testing different phone models and mobile phone technologies to find the ‘best fit’ for you. Hearing aid users should test the mobile phone with their hearing aid before purchasing the phone. Some carriers and retailers may allow a trial period where you can test out the phone of your choice.

VISION

Q. Are Motorola phones compatible with MobileSPEAK, TALKS, and other mobile phone screen reader solutions?

A. The MOTO Q™ products are compatible with MobileSPEAK, MobileMaganifier, and other software requiring Windows Mobile software. Other Motorola products have a different operating system than those that are compatible with this software. Additionally, Motorola is focused on providing advanced voice recognition solutions that are embedded in the actual product for use rather than through the purchase of software through third-party vendors.

Q. What's the best phone for people with visual needs?

A. There is not just one phone that is “the best” for people with visual needs. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide products with various features. Some examples of features that may appeal to users with vision needs include Keypad Depression Feedback, Voice Recognition, Text-to-Speech, and Distinguishable Keys. Review the feature details in the Featured Product section to find a product suitable for you. Some carriers and retailers may allow a trial period where you can test out the phone of your choice.

MOBILITY

Q. What are some features that help people with movement and/or manipulation needs?

A. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide various features in our phones. Review the feature details in the Featured Product section to find a product suitable for you. Some examples of features that may appeal to users with movement and/or manipulation needs include Voice Recorder, iTAP capability, Alarm Clock, and Calendar Alerts.

Q. What Motorola Bluetooth® headset should I use?

A. In general, Motorola Bluetooth® headsets range in price, size, colours, and features. Just as with any of our products, we recommend that you find a product that has features to suit your needs. For example, some Motorola Bluetooth® headsets include up to 3 ear hooks that are designed to fit different ear shapes and sizes. These ear hooks can flip over for the user to wear on the left or right ear. Or look at some of our latest products for noise and echo cancellation features. With an emphasis on improved sound quality, which has shown to be more effective than loudness in some cases, Motorola Bluetooth® headsets are designed to provide a better user experience. They are becoming easier and easier to use. Motorola Bluetooth® headsets are compatible with the same Motorola chargers used with the latest Motorola phones.

COGNITION

Q. What are some features that help people with cognitive needs?

A. Every Motorola product is unique - just like you. To accommodate users with a wide range of needs, we provide various features in our phones. Review the feature details in the Featured Product section to find a product suitable for you. Some examples of features that may appeal to users with cognitive needs include Voice Recorder, iTAP capability, Alarm Clock, and Calendar Alerts.

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