Motorola has sent updated product information to owners of a limited number of V3m mobile phones to advise them of a change in the SAR and HAC ratings of those phones that occurred as a result of a software upgrade. The upgrade occurred to a limited number of phones after the phones were manufactured and shipped to Verizon and was not intended to affect any of the published specifications of the phone. When the changed specifications were discovered, the upgrade was modified going forward and Motorola acted to provide affected customers with the updated information. Customers may be assured that the affected phones continue to meet the FCC´s requirements for SAR and HAC. Most customers will detect no difference in the performance of their V3m phone. However, if a customer desires to have the phone returned to its original specifications, he or she may take the phone to a Verizon full service retail store for the software change. What are the changes to SAR and HAC specifications? The changes are noted in the notice to consumers. The V3m continues to meet FCC requirements for these specs. For further details, please contact the call center at : (866) 742-7022. What is SAR? SAR stands for “Specific Absorption Rate” and refers to the level of a user’s exposure to radio waves coming from the mobile phone. The SAR value comes from a special measurement performed according to an exacting special testing methodology that has been adopted by the FCC. SAR values accepted by the FCC also meet international guidelines and are recognized as safe for use by experts and regulators around the world, including the FDA and the World Health Organization. If you have further questions about SAR, please click on this link:www.motorola.com/rfhealth. What is HAC HAC stands for “Hearing Aid Compatibility”. The HAC value comes from a measurement created by experts that is designed to help hearing aid users predict which phones will operate best with their hearing aids. Both M3 and M4 are values accepted by the FCC as meeting the needs of hearing aid users. If you have further questions about HAC, please click on this link:http://direct.motorola.com/ens/accessibility/Hearingaid.html. What was the original purpose of the upgrade? The upgrade was designed to upgrade phones from an electronic serial number or ESN, to a new identification number, called an MEID How can I get additional information? You may contact Motorola for further information by calling (866) 742-7022 from 8am to 8pm EST on weekdays. Where is the nearest Verizon Store to me? You may find the nearest Verizon store by going to the Verizon website at this link: http://wwww.verizonwireless.com. Click on the ‘store locator’ option¸ enter your zip code¸ and be sure that the store you select indicates “Software Upgrading Available” by clicking on the store link itself.   Please call in advance to verify the store has the ability to perform the modification on the phone settings prior to visiting the store. How do I know if my phone was impacted by the software update? To determine if your phone got the “05” upgrade, turn on your phone, then: 1.Go to “Menu” 2.Go to “Tools and Settings” 3.Go to “Phone Info”. (Note:If your phone does not have this option, it did not get the upgrade.) 4.Go to “SW/HW Version” 5.Go to “Software Version” 6.If the software version shown is: 24.1.19.05, then your phone is one of those that did get the software upgrade described in this letter.